REQUENTLY
ASKED QUESTIONS STL
Here are the answers to some
frequently asked questions from our customers.
What
do I have to do before making my appointment?
Before you make an appointment, make
sure you are eligible for the reduced student fare:
If your institution offers proof of student
status online, you can simply show it to the agent at the metropolitain ticket
office. You will have to use your own device and internet connection to log in
to your student portal and show that you fulfill the eligibility requirements.
How
do I make an appointment online?
You will then receive a confirmation
email with more information that you will need before showing up to your
appointment.
What
do I need to bring with me to my appointment?
Make sure you bring:
Can
I go to the metropolitain ticket office without an appointment?
We strongly recommend that you make
an appointment, as you will then have priority. Please note that when demand is
high, customers without an appointment may not be served.
Can I make an appointment by
phone?
Unfortunately, due to the high number
of requests, we are unable to book appointments by phone. You have other
options available: online, through your student portal for participating
educational institutions; by mail or during the OPUS Tour for participating
educational institutions. For more about these options, visit https://www.stl.laval.qc.ca/fr/zone-etudiants/
I
deleted my confirmation email. What should I do?
We
will send you a confirmation email immediately after you make your appointment.
You will also receive a reminder 24 hours before your appointment. Please come
to one of the metropolitain ticket offices even if you do not receive a
reminder email. When you arrive, show your confirmation or reminder email
(printed or electronic). We will verify it electronically to confirm your
presence.
I
lost my confirmation email and my reminder email or text message. What should I
do?
If you remember the date and time, go
to your appointment. If not, return to the appointment web page and start over,
making sure to record the information.
How
do I cancel or change my appointment?
Open the confirmation or reminder
email for your appointment. Click on the link to cancel or change your
appointment window. If you do not see the email, check your junk folder.
How
long should I expect the appointment to take?
Once your identity is confirmed and
you have shown your proof of student status to the agent, you will be directed
to a station. From this time, you should expect to have your card created in
about 10 minutes.
Please note that wait times may vary
from day to day and may be longer than usual given the current situation. Rest
assured that we are doing everything we can to provide quality service. To
respect physical distancing and public health regulations, the metropolitain
ticket offices must limit the number of individuals on site and the number of
stations open at the same time.
What
should I do if there doesn’t seem to be any availability at the time I want to
make an appointment and my OPUS card is expired?
Due to high demand, you should book
your appointment as soon as possible before your OPUS card expires to ensure
you get an appointment window. Remember that you have other options if you
would like to avoid making the trip: https://www.stl.laval.qc.ca/fr/zone-etudiants/
Can
I book an appointment for my child?
Yes! Just enter the information of the
person who will go to the appointment.
Can
I book more than one person at a time for an appointment?
Each appointment is only valid for
one person. Once your first appointment is booked, please repeat the process to
book an appointment for another person.
What
does the checkbox “I would like to be notified of next year’s renewal
period” mean?
If you check this box, you will
receive a notice next year informing you of the date of the next student OPUS
card renewal period. Please note that your email will be saved only until that
time and for that purpose. This option is not mandatory.
I
have an OPUS card valid for next year that is lost or damaged. Do I have to
make an appointment?
Yes. Go to one of the metropolitain
ticket offices and bring a piece of photo ID. You will receive a new OPUS card
loaded with the fares that were left on your old card when you reported it. You
will only have to pay the card issuance fee.
What
should I do if I have technical issues booking an appointment?
If you have problems booking your
appointment, we suggest that you close your browser and start over.
Is
the appointment platform secure?
The platform we use meets the highest
security and efficiency requirements. All information entered is entirely
encrypted and stored in Canada.
Can
I book my appointment on a mobile device or tablet?
You can book your appointment with a
computer, laptop, tablet or smart phone. Make sure you have an internet
connection (Wi-Fi or mobile data).
What
methods of payment do you accept?
We accept cash debit card and credit
card.