FREQUENTLY ASKED QUESTIONS RTL

Here are the answers to some frequently asked questions from our customers.

What do I have to do before making my appointment?

Before you make an appointment, make sure you are eligible for the reduced student fare:

To be eligible for the student rate, you must be a registered full-time student at an educational institution recognized by the Ministère de l'Éducation et de l'Enseignement supérieur (MEES), no matter your age. If you have questions about your full-time student status, contact your educational institution, as it is responsible for establishing your status.

Make sure you bring your Reduced-fare student OPUS card application form, duly completed. Photocopies are not accepted, and your form must be dated from

If your institution offers proof of student status online, you can simply show it to the agent at the metropolitain ticket office. You will have to use your own device and internet connection to log in to your student portal and show that you fulfill the eligibility requirements.

Please note that you do not need an appointment to make a request online, by mail or at your school during the OPUS Tour.

How do I make an appointment online?

Access the appointment booking page.

Choose the location where you would like to make your appointment.

Select a date and time for your appointment.

Fill in your personal information.

Click on “Confirm.”

You will then receive a confirmation email with more information that you will need before showing up to your appointment.

What do I need to bring with me to my appointment?

Make sure you bring:

Photo ID with proof of age (health insurance card, driver’s licence, passport, asylum seeker document or permanent resident card). Note: Student cards are NOT eligible pieces of identification.

Your Photo OPUS card application form, duly filled out, with the seal of your institution constituting proof of full-time student status. Note: Seal is only required for students ages 16 and older.

Payment: cash, debit card and credit card are accepted.

Ages 6-11: $ / 12 and older: $15

Can I go to the metropolitain ticket office without an appointment?

We strongly recommend that you make an appointment, as you will then have priority. Please note that when demand is high, customers without an appointment may not be served.

Can I make an appointment by phone?

Unfortunately, due to the high number of requests, we are unable to book appointments by phone. You have other options available: online, through your student portal for participating educational institutions; by mail or during the OPUS Tour for participating educational institutions. For more about these options, visit https://www.rtl-longueuil.qc.ca/en-CA/home-page/

I deleted my confirmation email. What should I do?

We will send you a confirmation email immediately after you make your appointment. You will also receive a reminder 24 hours before your appointment. Please come to the metropolitain ticket office even if you do not receive a reminder email. When you arrive, show your confirmation or reminder email (printed or electronic). We will verify it electronically to confirm your presence.

I lost my confirmation email and my reminder email or text message. What should I do?

If you remember the date and time, go to your appointment. If not, return to the appointment web page and start over, making sure to record the information.

How do I cancel or change my appointment?

Open the confirmation or reminder email for your appointment. Click on the link to cancel or change your appointment window. If you do not see the email, check your junk folder.

How long should I expect the appointment to take?

Once your identity is confirmed and you have shown your proof of student status to the agent, you will be directed to a station. From this time, you should expect to have your card created in about 10 minutes.

Please note that wait times may vary from day to day and may be longer than usual given the current situation. Rest assured that we are doing everything we can to provide quality service. To respect physical distancing and public health regulations, the metropolitain ticket office must limit the number of individuals on site and the number of stations open at the same time.

What should I do if there doesn’t seem to be any availability at the time I want to make an appointment and my OPUS card is expired?

Due to high demand, you should book your appointment as soon as possible before your OPUS card expires to ensure you get an appointment window. Remember that you have other options if you would like to avoid making the trip: https://www.rtl-longueuil.qc.ca/en-CA/home-page/

Can I book an appointment for my child?

Yes! Just enter the information of the person who will go to the appointment.

Can I book more than one person at a time for an appointment?

Each appointment is only valid for one person. Once your first appointment is booked, please repeat the process to book an appointment for another person.

What does the checkbox “I would like to be notified of next year’s renewal period” mean?

If you check this box, you will receive a notice next year informing you of the date of the next student OPUS card renewal period. Please note that your email will be saved only until that time and for that purpose. This option is not mandatory.

I have an OPUS card valid for next year that is lost or damaged. Do I have to make an appointment?

Yes. Go to the metropolitain ticket office and bring a piece of photo ID. You will receive a new OPUS card loaded with the fares that were left on your old card when you reported it. You will only have to pay the card issuance fee.

What should I do if I have technical issues booking an appointment?

If you have problems booking your appointment, we suggest that you close your browser and start over.

Is the appointment platform secure?

The platform we use meets the highest security and efficiency requirements. All information entered is entirely encrypted and stored in Canada.

Can I book my appointment on a mobile device or tablet?

You can book your appointment with a computer, laptop, tablet or smart phone. Make sure you have an internet connection (Wi-Fi or mobile data).

What methods of payment do you accept?

We accept cash, debit card and credit card.